Who we are
Panacea Fertility Center operates with its main facility in Nashik, along with a sister branch, Panacea IVF Hospital, located in Yeola. We also collaborate with subsidiaries, franchisees, affiliates, and other entities from time to time who may operate clinics, hospitals, or centers and related services under the Panacea Fertility brand and other associated brands (collectively referred to as the “Services”). This Privacy Policy applies to all interactions with us, whether you are availing of our Services or conducting business transactions.
In this Privacy Policy, the terms “you” or “your” refer to individuals who avail of our Services or engage in transactions with us, including any relatives, guardians, caretakers, or authorized representatives (“Authorized Representative”) acting on your behalf.
This Privacy Policy outlines the types of information we collect, how we use and retain that information, and how we share it. It also explains how you can manage and control your personal information. This Privacy Policy should be read alongside the General Consent Form provided by Panacea Fertility Center.
1. Purpose of this Privacy Policy
This Privacy Policy is in compliance with the applicable data protection regulations, including:
Section 43A of the Information Technology Act, 2000
Regulation 4 described in the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011
Regulation 3(1) as per the Information Technology (Intermediaries Guidelines) Rules, 2011
2. Collection of Personal Information
We collect personal information directly from you, through third parties, and via our Website. This includes data about the device you use, your IP address, browsing patterns, and any other information you voluntarily provide to us.
The personal information you share may include:
Name, contact details (phone, email), and demographic information (age, gender, address)
Health data, including medical conditions, treatment history, and care preferences
Usage data from our Website, such as session times and browsing activity
If you wish to access, update, or modify the personal information you’ve shared with us, you can contact us at info@panaceaivf.com.
3. Consent to Collection and Use of Information
By submitting your personal information via our Website forms, phone calls, or any other method, you consent to the collection, storage, processing, and sharing of your data in accordance with this Privacy Policy.
You acknowledge that you have voluntarily shared your personal information, understanding how it will be used, and you agree that the collection and processing of your information will not result in any wrongful loss. However, we are not responsible for any loss or issues that arise from submitting incorrect information.
Your explicit consent will be obtained if we need to share any sensitive personal data. We will only share your information with third parties outside of Panacea IVF Center with your express consent.
4. Right to Withdraw Consent
You have the right to withdraw your consent to the collection or sharing of your personal information at any time by notifying us in writing at info@panaceaivf.com. If you wish to update your personal data, please contact our Patient Relationship Manager or Center Manager, as outlined in Clause 15 below.
Please note that if you withdraw your consent, we may no longer be able to provide you with the services you’ve requested, and access to the Website may be restricted.
5. Changes to the Privacy Policy
We have rights to change this Privacy Policy as per our compliances. We will notify you of any significant changes by posting the updated policy on our Website with an updated “Effective Date”. Your continued use of our services after such updates signifies your acceptance of these changes.
6. Types of Personal Information We Collect
We may collect a variety of personal information, which includes, but is not limited to:
Personal Identifiers: Name, date of birth, gender, address, phone number, email
Health Information: Medical conditions, treatment history, and other health-related data you share with us
Biometric Data (if applicable): This could include genetic data or other biological identifiers
Usage Data: Information about how you interact with our Website, such as browsing activity, time spent on pages, etc.
7. How We Collect Your Personal Information
We may collect your information through various means, including:
Forms you fill out on our Website or at our center
Communications with Panacea Fertility Center representatives (via phone, email, or in person)
Information provided during the course of receiving services at our clinic
Tracking through cookies and similar technologies when you visit our Website
8. Use of Personal Information
We use the personal information you provide for a variety of purposes, including:
Healthcare Services: To provide medical consultations, treatments, and follow-up care.
Website Functionality: To improve user experience, enhance the Website’s performance, and ensure content is tailored to your preferences.
Communication: To reach out to you about appointments, treatment updates, health reminders, offers, and promotions.
Legal and Business Obligations: To fulfill contractual or legal obligations and protect the rights of Panacea IVF Center.
9. Sharing and Transferring Personal Information
We may share your personal information with:
Service Providers and Partners: Our affiliates, agents, third-party vendors, or partners who help us deliver the Services.
Legal Compliance: We may share your data if required by law, court order, or government authority.
10. Cookies and Tracking Technologies
Our Website may use cookies to track usage patterns and improve your browsing experience. As a user you also have certain control for using cookie present in your browser settings. If you disable cookies, some features of the Website may not function as intended. We also allow third-party partners to place cookies to provide you with relevant advertisements or services, but we do not store personally identifiable information in these cookies.
11. Security of Your Information
We use a range of security measures, including encryption and password protection, to safeguard your data. However, please note that no method of online transmission is 100% secure, and we cannot guarantee the absolute security of your information.
While we take every effort to protect your data, we are not responsible for any unauthorized access to or loss of data that may occur due to security breaches outside of our control.
12. Third-Party Websites
Our Website may contain links to third-party websites. These external sites are not under our control, and we are not responsible for their privacy practices, content, or terms of use.
13. Updating Your Personal Information
You have the right to update or correct your personal information at any time. To do so, please contact us at info@panaceaivf.com, and we will make the necessary updates within a reasonable period.
14. Legal Compliance
You may not be permitted to use the Services on the Website if any of the terms of this Privacy Policy violate the laws of your country.
15. Retention of Your Personal Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Typically, we store information for a period of three years after your last use of our Website or as otherwise required by law.
16. Grievance Redressal
If you have any concerns or grievances regarding your privacy or the processing of your personal information, please contact our Patient Relationship Manager or Center Manager at info@panaceaivf.com. We will address your concerns promptly and try to resolve any issues to your satisfaction.